Terms and Conditions
Who We Are?
This Website is a research platform where Customers can Order research on essays, research papers on dissertations, and other writing services. The essays, dissertations, and other writing services (defined as Product here and after) are prepared by freelance Writers. Our service ensures Product delivery to the Customer on condition the Order is fully paid, and all required information for Order completion is provided.
Note: By using this Website, placing an order, or through other means or checking the Terms and Conditions box, the Customer agrees to the Terms and Conditions given on this page. If the Customer does not agree to them, the Customer should not use the Site or access its services. No guarantees are given to the Customer if the Customer violates the Terms and Conditions given on this page.
‘Agreement’ refers to these Terms and Conditions.
The platform’, ‘Service,’ ‘We’ mean EssayCopy.com that provides independent research and writing services to Customers according to the defined terms laid out in this Agreement.
‘Writer’ is the person who has agreed to work with the Platform on a freelance basis to provide research and writing services under the Platform’s terms.
‘Customer’ is the person who places an Order with the Platform to obtain the Product according to their requirements and governs by the defined Terms and Conditions laid out in this Agreement.
‘Order’ is an electronic request of a paid service from the Customer for a particular Product and/or service.
‘Order Status’ defines Order progress on a particular stage.
‘Product’ is a document in an electronic format that is the final result of Order completion.
‘Product Revision’ is an edited version of the original Product initialized by the Customer.
‘Support Team or Support’ is the part of the Platform’s organizational structure with the mission to assist and coordinate the Order process.
‘Messaging System’ is an interactive feature that ensures communication between the Customer and Support/Writer.
‘Verification Process’ is a procedure required from a customer to confirm their billing identity to prevent fraud. (Soon to be added).
1. Nature of Product and Terms of Usage.
1.1. The Platform offers a writing service completed by outsourcing freelance specialists. The Platform delivers the Product on the “as is” basis, and the Customer uses the products at their own risk. Everything provided by the Platform is intended for research/reference purposes only. The Platform is also not responsible for the Customer’s grades or any other failure of the Customer to use this Product appropriately or any improper usage of the research contained therein.
2. Order Process
2.1. Placing an Order.
When filling in an Order form, the Customer should provide a valid email address and a correct phone number to reach the Customer (preferably both – home and mobile). There may be multiple occasions during Order preparation when establishing contact with the Customer is crucial. The Platform shall not be responsible for Order delay or other quality issues on the Order if they cannot be resolved due to the incorrect contact data given by the Client.
Because the Platform works based on the Customer’s instructions, these instructions must be clear and precise. If the instructions are not clear and additional instructions are needed to complete the Order, the Customer should provide the necessary instructions as soon as possible. The Customer is advised that once the Order is completed, any revision request must only be based on the initial requirements and description of the original Order. Any changes from the initial instructions of the Order will be considered “editing.” This is an additional service, and the Platform will not conduct any free revision request that is different or deviates from the original Order requirements and/or description. Instructions and additional requests must be sent before a Writer is assigned to the Customer’s Order. Failure to meet this requirement will result in a violation of this Agreement and forfeiture of any claim to the implied warranty or guarantee.
The Writer is allowed to use any relevant source available to complete the requested assignment – books, journals, newspapers, interviews, online publications, etc. unless the Customer mentions some particular sources to be used or others to be ignored. If the Customer needs specific sources that are crucial for completing the Order, the Platform would expect the Customer to provide them within the required time schedule listed below.
48 hours – 10 days: Instructions and all sources must be received within the first 8 hours.
12 hours – 24 hours: Instructions and all sources must be received within the first 1 hour.
12 hours – or less: Instructions and all sources must be received within the first 20 minutes.
2.4. Matching of the Academic Level
It is the Customer’s sole responsibility to choose the correct academic level that best fits the required assignment when making the Order. Suppose the Customer has made an error while placing an Order. In that case, the Customer must contact the Support Team immediately for assistance since the Writer must complete the Order in accordance with the Academic Level received at the moment the Writer is assigned.
2.5. Checking the Messaging System
The Messaging System is an easy and convenient way to communicate. The Customer should check messages for any updates from the Support Team or from the Writer. The Customer should also promptly address any questions, concerns or give additional instructions using this interactive feature.
2.6. Incorrect Order Placement
The Platform reserves the right not to process or resubmit the Customer’s Order if the details indicated are inconsistent or do not match the Order’s original description. Failure to provide the correct description or choosing the wrong Product, deadline extension requests, or Writer level upgrade may require additional payments. See 3.1. for more detailed information.
2.7. Tracking Order Progress
The Customer is highly encouraged to stay in touch with the Support Team/Writer and monitor Order Progress through the Customer’s personal account on the Website. Possible statuses of the Order are:
albeit the Order is registered within the Platform’s system, the Customer should proceed with the payment first for the Platform to start working on it.
Research Has Started
Order is successfully paid, and our Researchers are preparing needed materials for the Writer.
Work in Progress
the Writer is working on your Order.
The Product has been uploaded for the Customer’s review. The Customer is welcome to download it from the Customer’s personal account on the Website.
Returned for Revision
The Writer is revising the Product according to the Customer’s instructions.
the Order is put on hold by the Support Team, and the Writer has temporarily stopped working on it. The Customer is advised to visit the Messaging board on the personal profile for detailed information or contact the Support Team.
The order is canceled.
2.8. Client can request a draft from the Writer
However, the Platform does not guarantee a draft if the Order’s urgency is 3-48 hours.
2.9. Preferred Writer
When placing an Order, the Customer can indicate a preferred Writer to be assigned to an Order. The Platform reserves the right to decline preferred Writer requests based on Writer’s history, recent quality, and lateness issues that might jeopardize Order completion. The Platform will inform the Customer about its decision and provide supporting materials. If the Customer insists on chosen Writer, the Platform will not be responsible for the failure of the preferred Writer to deliver a high-quality product promptly.
3. Prices and Payment
3.1. The Platform cannot begin working on the Customer’s Order until the Customer has paid for the entire amount of the Product (s) and/or service(s). If the Customer is notified the additional payment is needed to be issued on the Order, the Customer has to process it as soon as possible. The delay of additional payment completion may lead to a delay in order completion. The Customer cannot be compensated for such a delay if the Customer does not issue the additional payment immediately after they have been notified of the issue.
3.2. Prices are as specified on the Website (In the Order form); however, the Platform reserves the right to adjust prices at its sole discretion due to increases in costs, the increase or imposition of any tax, duty, or other levies, and any variation in exchange rates or other errors. Prices for the Products are exclusive of taxes, international fees that shall be paid by the Customer.
3.3. The Platform is not responsible for any fraudulent activity. The Customer is responsible for Unauthorized transactions made through the Website, including but not limited to the Customer’s account credentials safety, credit card, or debit card security.
3.4. Depending on your Order type, urgency, and quality level, your payments can be sent to different billing companies.
The Customer must be precise and attentive when filling in the Order form. A discount code can’t be applied to an Order after the Order has been paid. The Platform is not obliged to provide a replacement or compensation in case of a code not being used while placing an Order. Special offers or discounts on the Platform’s Products and services may not be used together at the same time and cannot be combined with any additional services.
4. Delivery/Downloading Policy
4.1. The deadline dates the Customer chooses when placing the Order (whether provided on the Website, in an Order confirmation, or elsewhere) are estimates only but not a guarantee that the Product will be delivered by a given date. Platform reserves the right to deliver the Product with a delay if the Customer was notified of it and had no objection. In this case, no refund or other compensation is provided to the Customer. Should the Client have any objection, it must be communicated to Support in written through the message board or email.
4.2. If the Customer received the Product and requested Revision after the initial deadline, no refund is issued to the Customer. The deadline estimates are set to initial Product delivery only. The free Revision is executed without compensation for deadline estimates change.
4.3. In case of timely delivery of the Product, the Platform will not be responsible for the failure of the Customer to download the Product. The Customer will still be billed for the service rendered, and no refund is guaranteed at this point to pay the Writer for the work done.
5. Verification Process
5.1. Protecting the customers’ billing information and eliminating fraud is a priority that the Platform takes seriously. The Platform is obliged by authorities and merchant providers, and banks to protect the credit card holders who purchase from it. Accordingly, due to the nature of the Platform’s business, type of Product, and the fact that it is delivered electronically, no handwritten signature is required as proof of delivery. The Customer must pass Verification on each of Customer’s payment.
5.2. The Platform reserves the right to request the Customer to provide: a print-screen of our charge in Customer’s online banking; other charges can be hidden. Everything provided by the Customer to pass the Verification Process is never shared with any third parties. The requested copies are not used for any other purpose but only to verify the Customer’s identity. For the Customer’s security, the Platform does not store files and documents sent for Verification. These are immediately trashed once Verification is completed. The Platform reserves the right to forward the Customer’s card details to another payment service provider if the card was not authorized at the first attempt without notifying the Customer.
5.3. When requested to verify the Customer’s billing information, it is the Customer’s sole responsibility to comply immediately to ensure that the billing information meets the Platform’s anti-fraud policies and procedures. If the Order cannot be completed promptly due to a delay on Verification, the Customer must set a new deadline after successful Verification.
5.4. Any unauthorized use of a stolen credit card is prohibited by law and will be reported to the applicable law enforcement agencies for further investigation. The Platform works closely with the authorities to fight cybercrime and report all fraudulent Orders for prosecution.
6.1. The Platform reserves the right to cancel any paid Order at its own determination or decision if there is a lack of cooperation/communication from the Customer’s side that affects Order completion or a suspicion by the Platform that the Customer is engaged in fraud activity. The Platform does not guarantee reimbursement in the circumstances described above. The Platform shall have sole discretion to take the necessary action it thinks is right based on the particular circumstances of each case.
7. Revision Policy
7.1. The Free Revision policy is a courtesy service that the Platform provides to help ensure the Customer’s total satisfaction with the completed Order. To receive free Revision, the Platform requires that the Customer provide the request within fourteen (14) days from the first completion date of the Order/Product and within thirty (30) days for any dissertation, thesis, research proposal, thesis proposal, dissertation chapters writing or any other reasonably large assignments. If the Customer has missed the policy deadline, the Customer may choose to have the order revised but for additional payment, or the Customer may place a new one for editing.
7.2. Quality Assurance Department of the Platform reserves the right to limit the number of revisions or decline revision requests in cases such as, but not limited to: changes in initial order details; unreasonable return of the assignment; taking advantage of Writer and obvious abuse of revision option.
7.3. If the revision request violates original instructions, the Quality Assurance Department has the right to decline it. If a request falls within mentioned guidelines, the Platform will happily revise the Customer’s Order to meet the initial requirements free of charge.
8. Plagiarism Policy
8.1. The Client can add Plagiarism Report service to the Order for an additional price. If ordered, the Platform is to provide a copy of the plagiarism report for the Product delivered. The Platform is not obliged to provide a copy of the plagiarism report for each Product Revision if such takes place.
8.2. The Order may contain a small plagiarism percentage; the Platform is doing its best to control the quality of the work. However, due to the freelance nature of the work, we can’t guarantee the work, and the Product is sold as-is.
9. Satisfaction Guarantee
9.1. The Product ordered is aimed to be done according to the Client’s initial instructions.
9.2. The Platform does not guarantee that any writing services such as editing, proofreading, formatting services will be plagiarism-free. Papers and other materials that are not written or made by the Platform will not be scanned or reviewed for possible incidence of plagiarism.
9.3. All refunds and cancellations requests should be communicated and expressed in writing using the Order Messaging System or emailing the Support Team. In the unlikely event that the Customer is not satisfied with the Product or receives the Product after the specified deadline, the Customer may request a free revision of the Order. It is the sole discretion of the Platform to approve or disapprove any request on an individual case-to-case basis.
9.4. Full refund may be given to the Customer at any time before the Writer’s assignment. In case the Customer placed the Order as a mistake or duplicate or realized that the Platform should not complete the Order for any other reason, the Customer should notify the Support Team on the cancellation or refund request as soon as possible. The Customer will not get a full refund for the Order after the Writer was assigned to the Order, since the Writer spent time and effort on the Order depending on the period the Writer is working on the Order. Due to this, the Writer should be compensated for the work done.
9.5. In case of a refund request due to the bad quality of the Product, the Customer must provide strong reasons and examples to back up the claim for refund within seventy-two (72) hours after Order completion. After an extended list of violations is provided, the refund request will be forwarded to the Our Team for further investigation and refund request approval. Please note that the Platform can also ask for additional materials or evidence to support the request. Our Team reserves the right to decline refund inquiries if the information mentioned above or documents are not provided when the request is made.
9.6. If a full refund is issued or an Order becomes unpaid in circumstances where the service rendered has already been delivered, the Platform retains full authorship for the completed Product and reserves the right to use, resell, distribute and share it with other third parties. The Customer is then not eligible to use the Product for whatever purpose.
- The Customer cancels the Order that is in “Work in progress” status – refund or store credit option up to 50% depending on the time and urgency;
- The Customer cancels the Order that is in “Hold” status – up to 50% refunds;
- The Customer edits Order details that lead to payment decrease before Order completion – store credit option up to 50% depending on the amendments;
- The Order is late, but the Customer agrees to extend the deadline; the price will be recalculated according to the nearest deadline option. The actual difference in price (up to 20%) from the order total will be refunded to the Customer or placed on the Customer’s store credit account;
- The Order is late, but the Customer has downloaded the Order and requested a refund only after the paper has been downloaded. The difference in price will be given as store credit to the Customer on their request but no more than 20% of the purchase price.
No Refund Can Be Issued to The Customer If:
- The Customer cancels the order that is in “Completed” status;
- The Customer did not request for refund within seventy-two (72) hours after Order completion, since it is to be assumed that the Customer is satisfied with the Product;
- The Customer is dissatisfied with Order quality but did not provide a detailed list of violations. The quality complaint is considered invalid without reasonable and detailed proof, and should the Customer fail to provide such proof, the Platform cannot investigate the Customer’s complaint;
- The Order is late because the Customer did not provide the information required or materials on time, or the Support Team could not reach the Customer via contacts provided. The Customer cannot claim a refund based on lateness.
9.7. Short Message Service (SMS) Alerts allow Customers to receive alerts on their mobile phones in an SMS text message. By placing an Order, the Customer agrees to receive mobile phone alerts and updates from the Platform. The Platform will not be responsible for any additional charges for the Platform SMS Alerts that may be charged against the Customer by the mobile service provider.
10. Promotional Materials
10.1. The Platform reserves the right to contact the Customers by email regarding new services, discounts, special offers, and any other information that the Platform may deem useful.
10.2. The Customer consents to receive emails and other forms of electronic communications, including but not limited to push notifications, SMS from the Platform, or any other third party which the Platform may allow.
10.3. The Customer expressly waives any cause of action against the Platform for receiving the emails and other forms of electronic communications from the Platform for advertising and promotional or informative purposes.
11. Waiver of Breach
11.1. No waiver by the Platform of any breach of this Agreement by the Customer shall be held to be a waiver of any other or subsequent breach. All remedies afforded in this Agreement shall be taken and construed as cumulative, that is, in addition to every other remedy provided herein or by law.
11.2. The failure of the Platform to insist on strict performance of any of the terms and conditions of this Agreement shall be deemed a waiver of the rights or remedies that the Platform may have regarding that specific instance only and shall not be deemed a waiver of any subsequent breach or default in any terms and conditions.
12.1. The Platform reserves the right to modify, amend, revise or otherwise change any and all provisions of this Agreement. The Customer expressly agrees to be bound by any subsequent modification, amendment, Revision, or changes as contemplated herein by the continued rendition of services by the Platform. It shall be the obligation of the Customer to review this Agreement for changes from time to time since any changes are reflected in this section of the Website.
13. Entire Agreement
13.1. This Agreement contains the entire stipulations between the Customer and the Platform. No statements, promises, or inducements made by either party or agent of either party that are inconsistent herein shall be valid or binding unless expressly authorized under this Agreement. This Agreement may not be enlarged, modified, or altered except in writing signed by the parties and endorsed. This Agreement shall supersede all previous communications, representations, or verbal or written agreements between the Customer and the Platform.
14.1. It is understood and agreed by the Customer that if any part, term, or provision of this Agreement is held by the courts to be illegal or in conflict with any law of the state where made, the validity of the remaining portions or provisions shall not be affected, and the rights and obligations of the Customer shall be construed and enforced as if the Agreement did not contain the particular part, term, or provision held to be invalid.
15. Law Governing
15.1. It is mutually understood and agreed that this Agreement shall be governed by the laws of the place where the Platform holds its principal place of business, both as to interpretation and performance, or in any other place at the determination of the Platform.
16. Place of Suit
16.1. Any action or other judicial proceedings for the enforcement of this Agreement or any of its provisions shall be instituted in the courts of competent jurisdiction in the place where the Platform holds its principal place of business or in any other place at the determination of the Platform.
17. Other Jurisdictions.
17.1. We make no representations that the Services or the web platform are appropriate or available for use in all locations. Those who access or use the Services or the web platform from jurisdictions prohibiting such use do so at their own volition and are responsible for compliance with local law.
18. Personal Data
Definitions of legal bases for the processing of Personal Data.
your clear Agreement to the processing of your personal data for a specific purpose.
the reason the processing is necessary is based on a contract you have with us or because our representative has asked you to take specific steps before entering into that contract.
the reason why processing your data is necessary is based on the legitimate interests or the legitimate interests of a third party, provided those interests are not outweighed by your rights and interests. These legitimate interests are:
- Gaining insights from your behavior on the Website;
- Delivering, developing, and improving the Website;
- Enabling the Website to enhance, customize or modify the Website and Services;
- Determining whether marketing campaigns are effective;
- Enhancing data security.
18.1. Privacy Notice and Statement.
18.2. Information We Collect and Use.
18.2.1. When a user visits our website, we automatically collect and store standard information, such as IP address, browser type, access time, etc. This information is gathered for internal use only.
- An IP address is used to generate aggregate statistics of website exploitation. Browser type and access time are needed to improve the quality of the content and increase the effectiveness of our Support Team.
- Personal information. We collect personal information (e.g., name, email address, or phone number) when you register for an account with us. Or when you provide personal information to our Site during Contact with its representative via phone, email, internal messaging section, or live chat.
18.3. Personal and Billing Information that You Provide.
18.3.1. We collect and store personal information, such as name, email address, phone numbers, and billing address, provided via the registration form, as well as during direct communication of a person with a representative of our Platform via phone, live chat, or email before or after the registration process. Your personal information is collected and securely stored in our database for internal use only. You are required to give only valid information, which will be used to check your identity or verify your payment. Certain fields on the registration page, which are not marked with an asterisk (*), are optional. Alternative phone numbers and/or email addresses are needed for our efficient cooperation only.
18.3.2. We may use your email address to send any updates regarding these particular Terms and Conditions and other policies, agreements, and other documents that regulate the use of the Website. By providing your contact information, such as email address and phone number, you give us the right to contact you to clarify the details of your Order, verify your payment, and initiate Contact for promotional purposes. You may unsubscribe from promotional emails by following the instructions in the emails you receive from our Platform. You may request us to stop issuing calls for promotional purposes by sending an email or contacting our representative through chat.
18.3.3. We may request you to provide additional information aside from the information required in registration and order forms to verify your identity or payment received for your Order. In case you refuse to provide such information, we may refuse to process and complete your order.
18.3.4. If you fill in the billing information on the Website, the payment processor will receive your billing details and use them accordingly to process your payment. Our representatives do not have access to your credit card information. It is received by the secure payment processor and used ONLY to process the authorized payment for your current Order.
18.3.5. We do not share any personal information you provide with any third parties without your permission, received in written form. This regulation does not apply to personal and/or identifying information provided in instructions necessary for completing your Order and/or additional materials and files (see subsection “Order Instructions and Additional Materials”).
18.3.6. You can remove your name and phone number from our database by making correspondent changes in your profile. Other personal and sensitive information, including your email address and information about your Orders, may be removed from our database by your request in written form sent. If such a request is received, we will remove your account and any personal information from its database within 14 days.
18.4. Why we collect your information.
18.4.1. Our Platform collects your personal data in Order:
- Provide services;
- Keep the website running;
- Improve the Website;
- For customer support;
- For marketing purposes (with your consent).
18.4.2. We will not sell or provide your data to any third party where you have not provided your consent to do so. All other data is processed in accordance with the General Data Protection Regulation (GDPR) 2018 and other applicable laws.
18.5. Our Platform collects data when you interact with its website, especially when:
- You browse any page of the Website;
- Our representative calls you;
- You use the Website;
- You receive emails from us;
- You chat with customer support representative;
- You connect integrations;
- You are opt-in to marketing emails.
18.6. We will delete your personal data from the databases no later than 10 years from the last time you used the Website.
18.7. You have the right to access any data that we hold relating to you. Requests must be made in writing, and proof of identification is required to protect your data and ensure it is not disclosed to unauthorized parties.
19. Purpose and Scope
20. Consent Withdrawal
20.1. If you have given consent to processing your data, you can freely withdraw such consent at any time by emailing us to any address displayed on the Contact us page.
20.2. If you withdraw your consent, and if we do not have another legal basis for processing your data, then we will stop the processing of your personal data.
20.3. If the Website has another legal basis for processing your data, then we may continue to do so subject to your legal interests and rights.
21. Your California Privacy Rights (For California Residents) CCPA.
Under California Civil Code Section 1798.83, California residents have the right under certain circumstances to receive, once per calendar year, information about third parties with whom we have shared information about you or your family for the marketing purposes of those third parties during the previous calendar year, a description of the categories of personal information shared, and a description of the nature of the business with whom it was shared.
To make such a request, please send an email to Platform Support Email. Please include the phrase “California Privacy Request” in the subject line of any email request. Please also identify the domain name of the Website you are inquiring about and include your name, email address, and mailing address in any request.
We will respond to you within a reasonable time of your request.
We have put the required security and organizational measures and procedures to secure the data collected and stored. We have security policies and data processing agreements with all our employees and contractors who must follow and maintain appropriate technical and organizational measures. We have an internal Information Security Policy. Connections to the Website are encrypted using 256-bit SSL.
You acknowledge that no perfect security infrastructure exists, no data transmission is guaranteed to be 100% secure, and there may be some security risks.
You are responsible for your login information and password. You shall keep them confidential. In case if your privacy has been breached, please contact us immediately on Platform Support Email.