The personal data the Platform collects depends on the nature of your interaction with the Platform and the services used. We list the possible categories of data collected:
Customer-first and last name, email address, and phone number.
Data required to verify Customer identity, process payments, and prevent fraud, including:
– Copy of payment document (printout of our charge in your online banking, other details may be hidden);
– Photo-copy of the Customer’s credit card (digits or numbers may be covered except the last 4).
The Platform collects information on how you purchased the services, the history of transactions, payments, and services, data about the Platform services that you use, and any other information related to the created account.
the Platform may collect information about your preferences and interests regarding our services, preferred language, and the preferred way to receive information from the Platform.
Data that The Platform Collects Automatically
When you use the website, the Platform can also collect data automatically. Some of these data may be personal. These include language settings, IP address, location data, device, and its operating system, logins, login time, requested URL, system status reports, browser version, the result of the site visit (viewing data or ordering services), search history, type of viewed data, addresses of sites from which you came to our website.
The Platform may also apply a process of depersonalization or pseudonymization of Customer data to reduce the chances of their identification when using these data with the help of available technologies.
Information About Children
The Platform does not collect information about the date of birth of the person who visits this Site and can’t determine their age. Therefore, if you are under 16 years of age, you will need to obtain the consent of a parent or guardian to send us any personal data or visit this Site.
If you are a parent or guardian of a minor and you have reason to believe that your child or ward has provided their personal data to the Entity without your prior consent, please contact us at (email of our Platform).
Purposes and Ways of Using Data
The Platform collects and uses personal information to manage customer relationships and improve the quality of service.
Examples of possible data use:
- Order completion. The Platform uses personal data to verify the Client’s identity and the connection with the Order.
- Support: answering customer questions or requests, providing assistance.
- Marketing. The Platform uses Customer data for marketing purposes in accordance with the law. By accepting these Terms, you agree to receive our notifications, agreements, order updates, and market information about new services, discounts, special offers, and any other information that the Platform may find useful. When sending such messages, we include a link by which the Client can unsubscribe from receiving such messages in the future. If any problems are associated with receiving marketing messages, the Client can email us at (Platform support email).com.
- Research and improvement: use analytic tools to create new products and services and improve service functionality and quality.
- Security, fraud detection, and prevention. The Platform uses information that may include personal data to prevent fraud and other illegal activities. The Platform also uses this information to investigate and detect fraud. The Platform may use personal data for risk assessment and security purposes, including the authentication of users and payments.
- Platform Activity. Conduct normal business activities, including Platform management, staff training, and quality control.
- Legal issues and regulatory compliance. Implementation of existing laws, regulations, judicial orders, requests of state and law enforcement agencies to provide good services, to ensure Platform protection, Customer protection, and effective settlement of disputes with Customers.
We will process all the data provided by you, whatever is necessary for fulfilling your order.
Duration of Data Storage
We will store your information, which may include personal data, during the period necessary to provide you with the services, comply with applicable laws, resolve disputes with any parties, and for other purposes to conduct our business, detect and prevent fraud and other illegal activities.
If you want to know the personal data we store about you, or to supplement, correct, depersonalize or delete any incomplete, inaccurate, or outdated personal data, or want to stop the use, processing of your personal data by us, you can exercise such right in accordance with the law by contacting us at the address Platform Support Email.
In certain cases, the request may be rejected by legitimate exceptions, such as when access to information opens access to the personal data of another person or when the Platform, on a legal basis, can not disclose such information.
Please note that in order to fulfill your requests, the Platform may need to identify you and request additional information.
You are not required to provide the personal information requested by the Platform. Still, in the case of refusal to provide this information, in some cases, the Platform will not be able to provide you with the service or will not be able to effectively address questions you may have.
You can view the website’s content without going through the registration procedure, but you must register to place an order.
You are solely responsible for the accuracy and completeness of all information you provide.
Your California Privacy Rights (For California Residents) CCPA.
Under California Civil Code Section 1798.83, California residents have the right under certain circumstances to receive, once per calendar year, information about third parties with whom we have shared information about you or your family for the marketing purposes of those third parties during the previous calendar year, a description of the categories of personal information shared, and a description of the nature of the business with whom it was shared.
To make such a request, please send an email to > Platform support Email. Please include the phrase “California Privacy Request” in the subject line of any email request. Please also identify the website’s domain name you are inquiring about and include your name, email address, and mailing address in any request. We will respond to you within a reasonable time of your request.
To prevent unauthorized access or disclosure of Customer information and ensure its proper use, the Platform uses reasonable and necessary physical, technical, and administrative security procedures during the collection and processing of data.
All online transactions are processed through secure and reliable online payment systems provided by Payment Service. This eliminates the risk of credit card disclosure. However, the Platform does not fully guarantee the exposure of credit card details that may arise outside its control and/or without its fault.
In no event shall the Platform be liable for any direct or indirect damages arising from the illegal or unlawful use of your personal data by third parties. Therefore, it is important that you comply with the security rules and do not provide access to your registration data to a third party. You agree to protect information about your registration data, including login and password. You are solely responsible for any visit to the website from your account.
Dissemination of Information
The Platform transfers the personal data of Clients only in the following way:
Data Transfer Within the Platform
Data Transfer to Service Providers
The Platform does not share Customers’ personal information with Writers. The information provided by the Customer in the order description and in the additional files required to complete the Order immediately becomes visible to the Writers as soon as the order is paid. The Platform is not responsible for the information voluntarily disclosed by the Client when placing an Order and strongly recommends that the Client avoids including any personal or payment information. More information about this is specified in the Terms and Conditions.
During the provision of our services Platform may use resources and servers located in various countries around the world, services of third-party organizations that provide services such as credit cards processing, anti-fraud, Customer support, advertising and marketing, IT services, email services, managing Platform websites, and their support. For this reason, your personal information may be transferred across international borders outside the country where you use our products and services, including in countries where there are no special laws on the protection of personal data or where are established different legal rules of data protection, for example, the United States of America. In such cases, we take the necessary steps to ensure that such transfer is legally based and that your personal data is properly protected in accordance with applicable law.
Compliance with Legislation
We share personal information with law enforcement and other government agencies to the extent required by law or strictly necessary to prevent, detect or suppress criminal activity and fraud.
Transfer of Data to Other Third Parties
The Platform will never resell or transfer any of the Client’s personal information to third parties. Suppose you choose to provide personal information to other companies. In that case, the personal data will be used in accordance with the privacy policies of those companies, which may differ from the privacy policies and practices of our Platform.
All communications are treated as confidential. Upon receiving any communication from you, our representative will contact you and answer all your questions within a reasonable time. We do our best to solve your problems in a timely and effective way.